Returns and Exchanges

At KIVVI, we're committed to ensuring your utmost satisfaction with our footwear. If you encounter a size issue, we're here to assist with hassle-free exchanges. Please adhere to the following guidelines:

  1. Exchange for Size Issue: If the pair you ordered doesn't fit as expected, we're more than happy to exchange it for a different size. The exchanged footwear must be unworn, in its original condition, and accompanied by the original packaging.Please note that the exchange will be for the same style you initially ordered, in the new size you require. We are unable to exchange for a different style.
  1. Timely Exchange: To initiate an exchange, kindly ship the footwear back to us within 7 days of receiving your order.Please send the returned footwear to the following address:
Visakha Shah
121 E Tasman Dr, Apt 442
San Jose, California, 95134
United States

Once you've shipped the footwear, please share the tracking details with us by emailing them to kivvionline@gmail.com. This will help us ensure a smooth exchange process and provide you with the new size as quickly as possible.

  1. Exchange Process: Once we receive the returned pair and verify its condition, we'll promptly dispatch the new size to you. Rest assured, our aim is to make the process as smooth and efficient as possible.
  1. Returns Policy: We don't offer RETURNS. We only offer EXCHANGES in case of size issues. Our main goal is to provide you with shoes that bring joy and comfort. Your satisfaction is our top priority!
  1. Damage Claims Process: For situations beyond size issues, such as damage, we're here to help! To process such claims, we kindly request that you provide us with an unboxing video of the package as you open it. Your convenience is our priority, and in these cases, we'll manage the entire exchange process, including covering the costs associated with returning the footwear. Your satisfaction is of utmost importance to us!